Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Novira Foods, which operates the Gyzaa brand and the website at gyzaafoods.com, may collect, use, store and protect personal information provided through the website.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy and data protection requirements.

2. Information We Collect

We may collect information that you voluntarily provide when you submit a contact enquiry, product enquiry, distributor enquiry or otherwise communicate with us through the website.

This information may include:

• Name
• Company or business name
• Email address
• Contact number
• Address or business location
• Product or enquiry type
• Message or enquiry details
• Business or distribution requirements
• Other information you voluntarily provide

3. Contact and Product Enquiries

Our website allows visitors to contact Gyzaa with general questions about our company, cold-pressed edible oils, product range, packaging options and other related matters.

Information submitted through contact or product enquiry forms may be used to understand your requirements, respond to your request and provide relevant company or product information.

4. Distributor Enquiries

Our website may provide a distributor enquiry form for individuals and businesses interested in distribution, dealership or other business opportunities involving Gyzaa products.

Information submitted through the distributor enquiry form may include your name, business or company name, contact details, location and other information relevant to your enquiry.

This information may be reviewed and used to understand your business requirements, evaluate your enquiry and communicate with you about potential distribution opportunities.

5. Information Collected Automatically

When you visit gyzaafoods.com, certain technical information may be collected automatically by the website, hosting environment or security systems.

This information may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referring website or source
• Date and time of access
• Technical and diagnostic information

This information may be used to maintain website security, monitor website performance and identify or resolve technical issues.

6. How We Use Your Information

Information collected through the website may be used for business, communication, operational and security purposes, as permitted by applicable law, including:

• Responding to contact and product enquiries
• Providing requested product or company information
• Responding to distributor and business enquiries
• Communicating with you about an enquiry or request
• Understanding customer and business requirements
• Evaluating potential distribution opportunities
• Improving website functionality and user experience
• Maintaining website security and preventing misuse
• Maintaining appropriate enquiry and business records
• Complying with applicable legal and regulatory requirements

7. Purpose and Basis of Processing

We process personal information for purposes relevant to the enquiry, interaction or request for which it was provided, or where processing is otherwise permitted or required by applicable law.

Where consent is required, we may request your consent before processing personal information for the relevant purpose. Where processing is based on consent, you may withdraw your consent, subject to applicable law.

8. Cookies and Similar Technologies

The website may use cookies or similar technologies to support website functionality, security, performance or user experience.

Cookies are small data files that may be stored on your device when you visit a website. Depending on your browser, you may be able to control or disable cookies through its settings.

Disabling certain cookies may affect website functionality or the way some features operate.

9. Sharing of Information

We do not sell or rent personal information submitted through our website. Information may be shared with appropriate service providers where reasonably necessary to operate, maintain, secure or support our website and related business activities.

These service providers may include:

• Website hosting and infrastructure providers
• Email and communication service providers
• Website security and technical service providers
• Website development and maintenance providers

Information may also be disclosed where required or permitted by applicable law, legal process or regulatory requirements, or where reasonably necessary to protect our rights, property or security, or the safety of others.

10. Data Security

We take reasonable technical and organisational measures to help protect personal information submitted through the website against unauthorised access, misuse, alteration, disclosure or loss.

These measures may include website security controls, access restrictions, secure hosting practices and protection against unauthorised or malicious activity.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

11. Data Retention

Personal information may be retained for as long as reasonably necessary to respond to enquiries, evaluate distributor requests, manage relevant business communications, maintain appropriate records or comply with applicable legal obligations.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements and our operational practices.

12. Your Privacy Rights and Choices

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information. These may include requesting information about its processing, correction of inaccurate information and deletion where legally applicable.

Where processing is based on consent, you may also withdraw your consent, subject to applicable law and any processing that is otherwise permitted or required by law.

You may contact us using the details below to raise a privacy request, question, concern or grievance.

13. Third-Party Websites and Services

The website may contain links to third-party websites, platforms or services. These third parties operate independently and may collect or process information according to their own privacy policies and terms.

We do not control the privacy practices, content, security or data handling practices of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to an external service.

14. Children's Privacy

This website is intended for general consumer, business and commercial purposes. We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us through the website, please contact us so that we can review the matter and take appropriate action.

15. Service Providers and Data Processing

Website hosting, email, security and other technical service providers may process limited information where necessary to provide their services and support the operation of our website.

Where personal information is processed through these service providers, we seek to handle it in accordance with applicable privacy and data protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, legal requirements or privacy practices.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically for the latest information about how we handle personal information.